The Qualities That All Great Leaders Possess

The Qualities That All Great Leaders Possess
Have you ever wondered why some people seem born to lead, while others are doomed to follow? It’s a common question, and one that has led to volumes being written on the subject. While I would be easy to suggest that hard work and perseverance will eventually put someone in a lead position, the reality is that it takes a whole lot more than that to become a leader who is truly respected. Those in a position of power in business may have a different way of doing things, but the majority of them will share a similar set of characteristic that make it obvious why they have managed to reach the top of their career ladder.

People tend to climb to the top of an organization when they know what business is setting out to do. Having a clear understanding of the mission statement of the business means being able to have the sort of clarity of focus that makes decision making seem all too easy. A leader with this sort of understanding can then create goals that perfectly complement the mission. With all of this information at hand, a good leader will then be able to clearly see where the company needs to go in order to thrive and grow.

Great leaders understand that this is not something that they can do on their own. They will have the ability to know what their own strengths and weaknesses are. With all of those identified, they will then be able to hire good people who can excel in the areas where the leader might struggle. That said, they are also able to clearly communicate what is expected from every team member, which almost always means convincing everyone to believe that the goals that have been set are attainable and for the best of the company.

While a strong team can make a leader look good, the great ones lead by example. Nothing inspires a team more than seeing their leader roll up their sleeves to show how it is done. Leading by example will make people want to follow you, but it will also make the other members of the team want to reach the same level as the person in charge. That is something that can only be positive for a company, with everyone on the same page and looking to excel.

Finally, the one attribute that is found in every great leader is ambition. There are some people who will make it to the top and be content with their lot, but that is not what happens with the great ones. They will always feel as though they can climb higher and achieve more, and that often means making sure they can influence as many of their own people as possible. Great leader seldom take time to revel in their own glories, choosing instead to create a lasting legacy by inspiring others to reach for the upper stratosphere in business.

Why effective business presentation skills are essential for senior managers and executives

Presentation Skills Training Coaching

Why effective business presentation skills are essential for senior managers and executives

If you ask the average person what one of their biggest fears is, you would probably hear many people say how nervous they are about talking in public. Most people will never actually have to do so, but in the case of those in senior management, public speaking is something that they are likely going to have to do on a fairly regular basis. If you are moving up the corporate ladder in your company, and you know that you are going to have to start regularly delivering presentations, you might want to consider taking the presentation course offered by Communication Skills Hong Kong.

Being able to build presentation skills is not just about learning how to control your nerves when speaking in front of a crow, although that is a part of the course. In order to feel confident, you need to have properly prepared in advance of the presentation, as that in itself will help you start to build a high level of confidence. It’s also important that you can speak clearly, and use English words and phrases that are relevant to your business and the presentation that you are giving.

When you are based in Hong Kong, there is a very good chance that the business presentation you give is going to have to be delivered in English. That in itself can cause nerves to arise, especially if you struggle with certain elements of the English language. A successful presentation depends on your being able to convey the elements and ideas in a way that everyone can understand. Your presentation coach can work with you on improving your verbal skills, so that you can then just concentrate on putting the visual element of the presentation together.

While many of these types of courses are taught to a class using one specific style, the Communication Skills Hong Kong way of doing things relies more on one on one work with a presentation coach. Each of the coaches has the knowledge and experience of business presentations and public speaking that is needed to get you over your fears. They even suggest that you bring the presentation you are currently working on so that the course can be catered to suit what it is you are trying to deliver with your presentation.

There are a variety of different strategies used to help you get comfortable and get your presentation to a place where it is sure to impress everyone in the room.
Most people do all they can to avoid speaking in public or delivering presentations, but when you start moving up in the business world, it’s something that simply cannot be avoided. If career advancement is your goal, then this course delivered by Communication Skills Hong Kong is an absolute must. You will learn how to properly prepare for your presentation and then delver it in a way that is sure to impress. You will also find that the presentation skills you learn here will apply to other parts of your life where you have to talk in public.

Effective Corporate Leadership

What makes a leader?
In every aspect of life, there are people that lead and those that follow. If you want to position yourself as a corporate leader, it isn’t just as simple as being handed a lofty job title. People will only follow if they are able to look at you as someone that displays the traits and abilities of an effective leader. There are a number of different attributes that go into being a great leader, but it’s fair to say that it all begins with the ability to assess your own strengths and weaknesses. After all, if you can’t do that, how can you expect to find those strong and weak points in the people that work under you?

A good corporate leader is not just in touch with the department that he or she is in charge of. They should be familiar with as many facets of the organization as possible, as this will allow them to sell ideas and areas of improvement to those other departments without having to face a lot of resistance. When you can deliver an idea based on the current direction of the organization, people that are familiar with how the business works will be more than willing to jump on board and help drive the new idea in the right direction.

It is here where trust is built, and that is something that is absolutely crucial for any corporate leader. Much of this goes back to being able to identify the strengths and weaknesses of the people that work for you. If you can manage those employees by putting them in areas where you know they will thrive, you not only help grow the business, you also build a workforce that is confident and happy with the role that you are taking on as the leader. Placing people in positions that they are not suited to will cause unhappiness, and will ultimately result in failure.

Leadership Communication
It is one thing to know what you want from your team, but quite another to make them aware of it. A good leader should be able to communicate ideas and goals in a way that is easy for everyone to understand. As a leader, you also need to be open to listening to the ideas and objections of your team, as it is here where strategies are strengthened and confidence built. Even if you do not take on all of the ideas presented by the team, you will still let them know that you are open to hearing what they have to say, and that is absolutely crucial when building a cohesive unit.

Balance versus Goals
As a leader, you should be looking to try and create a balance between being the boss and being part of the team. It is your decisions that shape the direction of the business, but you will only achieve that goals that you set if everyone is on board. Delegating work to the right people is essential, but you also need to show that you are part of that process by offering advice and praise (or correction) every step of the way.

Effective Business Communication Skills HK

Business Communication Skills are very important for any businessman, as communication helps create, build and sustain relationships. It’s an essentialt skill everyone should have, though not many people are really good in communicating. Let’s take a look at a few communication etiquettes.

Active Listening:
Active listening is an important trait for both the speaker and the listener. The speaker needs to remain attentive and note the reactions of the listeners, to judge if they are able to comprehend, if they are bored, etc. This way, the message can be modified or paraphrased accordingly. On the other hand, the listener needs to stay attentive to understand what’s been spoken. Thus, active listening is one very important skill for every businessman.
Speaking: Conveying a message appropriately is very important. A message should also carry the emotions of the message conveyed. A serious message should carry the seriousness, so the listeners can understand the emotions and the intensity of the message as well.

Ask Questions:
Asking open ended questions is very important in business. This will open up new opportunities, create new clientele, increase conversation duration and what not. Besides, it will also help convey a message better and clearer.

Professionalism should be underscored for any business related communication. No matter who is involved or the purpose, all business related communications should be done in a professional manner. Whether it is answering a call, sending a mail to a client or customer, or handling a business meeting, it should be done in a professional fashion. There can be a bit of humor or modernity to suit the current trend, though professionalism should never be compromised.

Being open for feedback and asking for feedback from clientele or customers is a very important trait for every businessman. The feedback should be taken in a positive manner and worked upon where needed. This helps build, nourish and sustain relationships with all cadres.

Confidence is the key for any business communication. One should exude confidence, to win the hearts of people. High confidence levels not only lures customers, but also new clientele and even employees! So whatever said and done, it should be done with confidence.

In the current fast-paced world, everything is fast paced. People are easily forgotten and following up is hardly done by businessmen. Following up and responding to enquiries or any communication attempt is very important. It also reflects on the professional ethics of the business professional and the brand represented. So never miss replying to every message received and where there’s a delay in doing so, apologizing is impertinent!
In short, business communication skills are not out of the world. On the other hand, they are simple and realistic efforts that will also help one in their personal or professional life. When these simple etiquettes are followed through, there shouldn’t be any problem.

What does and Effective Sales Presentation Entail? - Presentation Skills Training Workshops Hong Kong HK

What does and Effective Sales Presentation Entail?

- Presentation Skills Training Workshops Hong Kong HK
Mark Halwani
While sales are the focus of any salesperson's career, they can often get very complicated. When presenting your product or service to prospects, it is important to understand that not all prospects are the same. They will respond differently to the price when comparing it to the value that they get. Few sales will ever be made unless you have the ability to convince the prospect that the value of what you are selling outweighs the cost. However, there are certain aspects of your presentation that you must pay attention to.

Planning your presentation

It is important to ensure that you prepare adequately for your presentation as this will help you be organized, prepared and confident. Preparing for the presentation involves finding out about the prospect so you can customize the presentation appropriately. For instance, it is important to determine the dominant value of your product or service for the prospect and plan your presentation to stress this value.

Ingredients for an effective presentation

It helps to think of the presentation as a combination of content, style and rapport. When any of these ingredients are missing from your presentation, you decrease your chances of making the sale. Having adequate content requires that you have valuable facts about the product's usefulness, but your presentation will not be effective if you do not build rapport or deliver your presentation in a style that the prospect will find appealing.

Interactive presentation

An effective presentation is one that is interactive, which means that you must involve the prospect at every point of the presentation. One of the ways that you can do this is to ask the prospect questions that explore his or her needs and then propose workable solutions. Ensure that you are concise and factual as customers feel more comfortable buying from a person they feel is straightforward and honest. It is also important to maintain your prospect's attention. For instance, allowing him or her to have physical contact with the product or physically demonstrating how it works should help lead to a sale.

Take your time

There are numerous ways in which you can make a sale, but it is important to take your time during the presentation. When a customer feels rushed to make a decision, this compromises the quality of your presentation and you will likely lose the sale. If you have other time commitments, it would be better to postpone the presentation altogether. Only when the customer indicates that he or she is ready to make a purchase should you ask for a sale.

Article Source: http://EzineArticles.com/?expert=Mark_Halwani

HK Sales Presentation Skills Courses - Central Hong Kong Kowloon and Regional Asia

Overcoming Communication Barriers in Organisations

By Martin Hahn
Although all communication is subject to misunderstandings, business communication is particularly difficult. The material is often complex and controversial. Moreover, both the sender and the receiver may face distractions that divert their attention. Further, the opportunities for feedback are often limited, making it difficult to correct misunderstandings. The following communication barriers in organizations and ways to overcome them will be the main topic of this article.

1. Information Overload

. Too much information is as bad as too little because it reduces the audiences ability to concentrate effectively on the most important messages. People facing information overload sometimes try to cope by ignoring some of the messages, by delaying responses to messages they deem unimportant, by answering only parts of some messages, by responding inaccurately to certain messages, by taking less time with each message, or by reacting only superficially to all messages.
To overcome information overload, realize that some information is not necessary, and make necessary information easily available. Give information meaning rather than just passing it on, and set priorities for dealing with the information flow. Some information isn't necessary.

2. Message Complexity.

When formulating business messages, you communicate both as an individual and as representative of an organization. Thus you must adjust your own ideas and style so that they are acceptable to your employer. In fact, you may be asked occasionally to write or say something that you disagree with personally. Suppose you work as a recruiter for your firm. You've interviewed a job candidate you believe would make an excellent employee, but others in the firm have rejected this applicant. Now you have to write a letter turning down the candidate: You must communicate your firms message, regardless of your personal feelings, a task some communicators find difficult.
To overcome the barriers of complex messages, keep them clear and easy to understand. Use strong organization, guide readers by telling them what to expect, use concrete and specific language, and stick to the point. Be sure to ask for feedback so that you can clarify and improve your message.

3. Message Competition

. Communicators are often faced with messages that compete for attention. If you're talking on the phone while scanning a report, both messages are apt to get short shrift. Even your own messages may have to compete with a variety of interruptions: The phone rings every five minutes, people intrude, meetings are called, and crises arise. In short, your messages rarely have the benefit on the receivers undivided attention.
To overcome competition barriers, avoid making demands on a receiver who doesn't have the time to pay careful attention to your message. Make written messages visually appealing and easy to understand, and try to deliver them when your receiver has time to read them. Oral messages are most effective when you can speak directly to your receiver (rather than to intermediaries or answering machines). Also, be sure to set aside enough time for important messages that you receive. Business messages rarely have the benefit of the audiences full and undivided attention.

4. Differing Status.

Employees of low status may be overly cautious when sending messages to managers and may talk only about subjects they think the manager is interested in. Similarly, higher-status people may distort messages by refusing to discuss anything that would tend to undermine their authority in the organization. Moreover, belonging to a particular department or being responsible for a particular task can narrow your point of view so that it differs from the attitudes, values, and expectations of people who belong to other departments or who are responsible for other tasks.
To overcome status barriers, keep managers and colleagues well informed. Encourage lower-status employees to keep you informed by being fair-minded and respectful of their opinions. When you have information that you're afraid you boss might not like, be brave and convey it anyway. Status barriers can be overcome by a willingness to give and receive bad news.

5. Lack of Trust,

Building trust is a difficult problem. Other organization members don't know whether you'll respond in a supportive or responsible way, so trusting can be risky. Without trust, however, free and open communication is effectively blocked, threatening the organization's stability. Just being clear in your communication is not enough.
To overcome trust barriers, be visible and accessible. Don't insulate yourself behind assistants or secretaries. Share key information with colleagues and employees, communicate honestly, and include employees in decision making. For communication to be successful, organizations must create an atmosphere of fairness and trust.

6. Inadequate Communication Structures.

Organizational communication is effected by formal restrictions on who may communicate with whom and who is authorized to make decisions. Designing too few formal channels blocks effective communication. Strongly centralized organizations, especially those with a high degree of formalization, reduce communication capacity, and they decrease the tendency to communicate horizontally thus limiting the ability to coordinate activities and decisions. Tall organizations tend to provide too many vertical communication links, so messages become distorted as they move through the organization's levels.
To overcome structural barriers, offer opportunities for communicating upward, downward, and horizontally (using such techniques as employee surveys, open-door policies, newsletters, memo, and task groups). Try to reduce hierarchical levels, increase coordination between departments, and encourage two-way communication.

7. Incorrect Choice of Medium.

If you choose an inappropriate communication medium, your message can be distorted so that the intended meaning is blocked. You can select the most appropriate medium by matching your choice with the nature of the message and of the group or the individual who will receive it. Face-to-face communication is the richest medium because it is personal, it provides immediate feedback, it transmits information from both verbal and nonverbal cues, and it conveys the emotion behind the message. Telephones and other interactive electronic media aren't as rich; although they allow immediate feedback, they don't provide visual nonverbal cues such as facial expressions, eye contact and body movements. Written media can be personalized through addressed memos, letters, and reports, but they lack the immediate feedback and the visual and vocal nonverbal cues that contribute to the meaning of the message. The leanest media are generally impersonal written messages such as bulletins, fliers, and standard reports. Not only do they lack the ability to transmit nonverbal cues and to give feedback, they also eliminate any personal focus.
To overcome media barriers, choose the richest media for no routine, complex message. Use rich media to extend and to humanize your presence throughout the organization, to communicate caring and personal interest to employees, and to gain employee commitment to organizational goals. Use leaner media to communicate simple, routine messages. You can send information such as statistics, facts, figures and conclusions through a note, memo or written report

8. Closed communication climate.

Communication climate is influenced by management style, and a directive, authoritarian style blocks the free and open exchange of information that characterizes good communication.
To overcome climate barriers, spend more time listening than issuing orders.

9. Unethical Communication.

An organization cannot create illegal or unethical messages and still be credible or successful in the long run. Relationships within and outside the organization depend or trust and fairness.
To overcome ethics barriers, make sure your messages include all the information that ought to be there. Make sure that information is adequate and relevant to the situation. And make sure your message is completely truthful, not deceptive in any way.

10. Inefficient Communication.

Producing worthless messages wastes time and resources, and it contributes to the information overload already mentioned.
Reduce the number of messages by thinking twice before sending one. Then speed up the process, first, by preparing messages correctly the first time around and, second, by standardizing format and material when appropriate. Be clear about the writing assignments you accept as well as the ones you assign.

11. Physical distractions.

Communication barriers are often physical: bad connections, poor acoustics, illegible copy. Although noise or this sort seems trivial, it can completely block an otherwise effective message. Your receiver might also be distracted by an uncomfortable chair, poor lighting, or some other irritating condition. In some cases, the barrier may be related to the receiver's health. Hearing or visual impairment or even a headache can interfere with reception of a message. These annoyances don't generally block communication entirely, but they may reduce the receiver's concentration.
To overcome physical distractions, try to prepare well written documents which are clear, concise, and comprehensive. When

preparing oral presentations

try to find a setting which permits audience to see and hear the speaker clearly.
Martin Hahn PhD has received his education and degrees in Europe in organizational/industrial sociology. He grew up in South-East Asia and moved to Europe to get his tertiary education and gain experience in the fields of scientific research, radio journalism, and management consulting. For more info visit
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Top 5 Sales Tips and Negotiation Skills

Top 5 Sales Tips and Negotiation Skills

Theodore Olson

Short and sweet...

1) Ask For It

If you don't ask for the sale you won't get it. This may sound simplistic, but many salespeople forget this basic tenant. It's the most important sales tool you possess and also
THE MOST EFFECTIVE. Of course you need to adapt and find the most effective way and best timing to "ask for it" for your particular industry and product - but you have to ask!

2) Follow Up

You are not going to close every deal on the spot - that's OK! A good follow up plan will maximize your sales velocity. During the boom times we often let follow up slip. This is a bad habit. Follow up is critical to sales negotiation as many buyers are simply using "radio silence" as a very effective tactic. Take control and follow up - be specific and set the time frame expectations.

3) Sales Training

You may be good, but you can always improve. It's important for YOU to explore different sales training techniques. You may just increase your salary! As sales representatives we need to stay sharp. It's easy to fall into bad habits - don't! Stick with positive people and stay open to learning.

4) Attitude

You need a positive attitude plain and simple! There's no way around this. If you want to sell, you must be able to maintain a positive mood during
sales negotiations - even when they're going bad. Your clients can and will drive you crazy - expect this - and prepare for it!

5) Sales Drive

Hey - if you you're not driven, excited, and enthusiastic then why in hell would any one want to buy your product? You and only you are responsible to maintain your sales MOJO! Do whatever you have to! Tape a $100 bill on your computer! Hang an inspirational picture! Stand on your freaking head! Do whatever works for you!
-Theodore P. Olson Editor-in-chief, SalesGrail.com The Holy Grail of
Sales Techniques
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Negotiation Training - The Ultimate Sales Skill

Negotiation Training - The Ultimate Sales Skill

Julia Morrison


Is Negotiation a Sales Skill, an Art, or a Science?

It's all of the above and more.  Much more, really.
In the context of the sales profession, most people think of negotiation as just another sales skill that needs to be mastered on the way to everyday success in business.
But can the skill, art and science of negotiation ever really be mastered?
Probably not.  But at the very least, a knack for effective negotiation can be learned, improved upon, developed, reinforced and ultimately, honed into a sales skill that will yield spectacular competitive advantages in difficult business environments.
There are literally hundreds of nuances, strategies and tactics associated with effective negotiation.  Here a few essential ones to get you started in the right direction:

Balance of Power

Never assume that the buyer in a negotiation has all the power.  Savvy salespeople recognize that sellers often have just as much (or more) power in a negotiation as the buyer.  For example, if the seller manages to find out that the buyer needs his product in a hurry, he can use that fact to his advantage when price, freight terms, quantity discounts and other elements of the sale are negotiated. 


Experienced salespeople, when asked to give an approximate price for their goods or services, know that it's better to quote a little higher price than they expect to get for their offerings.  But there's a way to take that tactic a step further, by quoting an extremely high price for the purpose of reducing the aspirations (or hopes) of the buyer for getting a good deal.  Once the bar is set so high, it becomes much easier to realize a better than average margin when negotiations are concluded, because the buyer's aspirations were controlled by the seller's sales skill and negotiating prowess.


Silence is sometimes golden indeed. There is a natural human desire to keep conversation flowing, and knowledgeable salespeople will sometimes simply go silent at a crucial point in the negotiation for that very reason.  This is sometimes very effective after quoting a price; often, the seller using this negotiation tactic will simply stop talking after throwing the number out there.  And they won't break the silence because they know the buyer eventually will.  When she does, her discomfort about the silence will often lead to the seller getting a higher margin or at a minimum, significant information that might not otherwise have been divulged.
Of course, there are many, many more tactics and situations where effective negotiating methods can be employed to the salesperson's distinct advantage.  Stay tuned to bestsalesmantraining.com for more of our negotiation skills series.
Julia Morrison is a sales training professional who helps salespeople in all industries make more sales, faster, with less stress and greater personal satisfaction.
Julia's consulting firm Sales Performance Coaching has trained dozens of sales professionals from reps to managers on how to get motivated, stay positive and close more sales. At [http://www.BestSalesmanTraining.com] you'll find hand-selected training resources to help you too become a top performer too.
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Sales Negotiation Training in Hong Kong HK SAR ASIA - Close that deal!

Barriers to negotiations in Hong Kong (HKSAR), China

Barriers to negotiations in Hong Kong (HK SAR), China

  • Die hard bargainers.
  • Lack of trust.
  • Informational vacuums and negotiator's dilemma.
  • Structural impediments.
  • Spoilers.
  • Cultural and gender differences.
  • Communication problems.
  • The power of dialogue.[28]

Negotiation tactics

Tactics are always an important part of the negotiating process. But tactics don't often jump up and down shouting "Here I am, look at me." If they did, the other side would see right through them and they would not be effective. More often than not they are subtle, difficult to identify and used for multiple purposes. Tactics are more frequently used in distributive negotiations and when the focus in on taking as much value off the table as possible.[29] Many negotiation tactics exist. Below are a few commonly used tactics.
Auction: The bidding process is designed to create competition.[30] When multiple parties want the same thing, pit them against one another. When people know that they may lose out on something, they will want it even more. Not only do they want the thing that is being bid on, they also want to win, just to win. Taking advantage of someone’s competitive nature can drive up the price.
Brinksmanship: One party aggressively pursues a set of terms to the point at which the other negotiating party must either agree or walk away. Brinkmanship is a type of “hard nut” approach to bargaining in which one party pushes the other party to the “brink” or edge of what that party is willing to accommodate. Successful brinksmanship convinces the other party they have no choice but to accept the offer and there is no acceptable alternative to the proposed agreement.[31]
Bogey: Negotiators use the bogey tactic to pretend that an issue of little or no importance to him or her is very important.[32] Then, later in the negotiation, the issue can be traded for a major concession of actual importance.
Chicken: Negotiators propose extreme measures, often bluffs, to force the other party to chicken out and give them what they want. This tactic can be dangerous when parties are unwilling to back down and go through with the extreme measure.
Defence in Depth: Several layers of decision-making authority is used to allow further concessions each time the agreement goes through a different level of authority.[33] In other words, each time the offer goes to a decision maker, that decision maker asks to add another concession in order to close the deal.
Deadlines: Give the other party a deadline forcing them to make a decision. This method uses time to apply pressure to the other party. Deadlines given can be actual or artificial.
Flinch: Flinching is showing a strong negative physical reaction to a proposal. Common examples of flinching are gasping for air, or a visible expression of surprise of shock. The flinch can be done consciously or unconsciously.[34] The flinch signals to the opposite party that you think the offer or proposal is absurd in hopes the other party will lower their aspirations.[35] Seeing a physical reaction is more believable than hearing someone saying, “I’m shocked.”
Good Guy/Bad Guy: The good guy/bad guy approach is typically used in team negotiations where one member of the team makes extreme or unreasonable demands, and the other offers a more rational approach.[36] This tactic is named after a police interrogation technique often portrayed in the media. The “good guy” will appear more reasonable and understanding, and therefore, easier to work with. In essence, it is using the law of relativity to attract cooperation. The good guy will appear more agreeable relative to the “bad guy.” This tactic is easy to spot because of its frequent use.
Highball/Lowball: Depending on whether selling or buying, sellers or buyers use a ridiculously high, or ridiculously low opening offer that will never be achieved. The theory is that the extreme offer will cause the other party to reevaluate his or her own opening offer and move close to the resistance point (as far as you are willing to go to reach an agreement).[36] Another advantage is that the person giving the extreme demand appears more flexible he or she makes concessions toward a more reasonable outcome. A danger of this tactic is that the opposite party may think negotiating is a waste of time.
The Nibble: Nibbling is asking for proportionally small concessions that haven’t been discussed previously just before closing the deal.[32] This method takes advantage of the other party’s desire to close by adding “just one more thing.”
Snow Job: Negotiators overwhelm the other party with so much information that he or she has difficulty determining which facts are important, and which facts are diversions.[37] Negotiators may also use technical language or jargon to mask a simple answer to a question asked by a non-expert.

Nonverbal communication in negotiation

Communication is a key element of negotiation. Effective negotiation requires that participants effectively convey and interpret information. Participants in a negotiation will communicate information not only verbally but non-verbally through body language and gestures. By understanding how nonverbal communication works, a negotiator is better equipped to interpret the information other participants are leaking non-verbally while keeping secret those things that would inhibit his/her ability to negotiate.[38]

Examples of non-verbal communication in negotiation

Non-verbal "anchoring" In a negotiation, a person can gain the advantage by verbally expressing his/or her position first. By “anchoring” your position, you establish the position from which the negotiation will proceed. In a like manner, one can “anchor” and gain advantage with non verbal (body language) ques.
  • Personal Space: The person at the head of the table is the apparent symbol of power. Negotiators can repel this strategic advantage by positioning allies in the room to surround that individual.
  • First Impression: Begin the negotiation with positive gestures and enthusiasm. Look the person in the eye with sincerity. If you cannot maintain eye contact, the other person might think you are hiding something or that you are insincere. Give a solid handshake.[39]
Reading non-verbal communication Being able to read the non-verbal communication of another person can significantly aid in the communication process. By being aware of inconsistencies between a person’s verbal and non-verbal communication and reconciling them, negotiators will be able to come to better resolutions. Examples of incongruity in body language include:
  • Nervous Laugh: A laugh not matching the situation. This could be a sign of nervousness or discomfort. When this happens, it may be good to probe with questions to discover the person’s true feelings.
  • Positive words but negative body language: If someone asks their negotiation partner if they are annoyed and the person pounds their fist and responds sharply, “what makes you think anything is bothering me?”[40]
  • Hands raised in a clenched position: The person raising his/her hands in this position reveals frustration even when he/she is smiling. This is a signal that the person doing it may be holding back a negative attitude.[41]
  • If possible, it may be helpful for negotiation partners to spend time together in a comfortable setting outside of the negotiation room. Knowing how each partner non-verbally communicates outside of the negotiation setting will help negotiation partners to sense incongruity between verbal and non-verbal communication within the negotiation setting.

Conveying receptivity They way negotiation partners position their bodies relative to each other may influence how receptive each is to the other person's message and ideas.
  • Face and eyes: Receptive negotiators smile, make plenty of eye contact. This conveys the idea that there is more interest in the person than in what is being said. On the other hand, non-receptive negotiators make little to no eye contact. Their eyes may be squinted, jaw muscles clenched and head turned slightly away from the speaker
  • Arms and hands: To show receptivity, negotiators should spread arms and open hands on table or relaxed on their lap. Negotiators show poor receptivity when their hands are clenched, crossed, positioned in front of their mouth, or rubbing the back of their neck.
  • Legs and Feet: Receptive negotiators sit with legs together or one leg slightly in front of the other. When standing, they distribute weight evenly and place hands on their hips with their body tilted toward the speaker. Non-receptive negotiators stand with legs crossed, pointing away from the speaker.
  • Torso: Receptive negotiators sit on the edge of their chair, unbutton their suit coat with their body tilted toward the speaker. Non-receptive negotiators may lean back in their chair and keep their suit coat buttoned.
Receptive negotiators tend to appear relaxed with their hands open and palms visibly displayed. [42]

Source: Wikipedia

28. Harvard Business Essentials, Negotiation, Boston, Massachusetts.
29. Gates, Steve (2011). The Negotiation Book. United Kingdom: A John Wiley and Sons, LTD, Publication. p. 232. ISBN 978-0-470-66491-9.
30. Gates, Steve (2011). The Negotiation Book. United Kingdom: A John Wiley & Sons Ltd, Publication. p. 240. ISBN 978-0-470-66491-9.
31. Goldman, Alvin (1991). Settling For More: Mastering Negotiating Strategies and Techniques. Washington, DC: The Bureau of National Affairs, Inc. p. 83. ISBN 0-87179-651-1.
32. Lewicki, R.J.; D.M. Saunders, J.W. Minton (2001). Essentials of Negotiation. New York: McGraw-Hill Higher Education. p. 82. ISBN 0-07-231285-8.
33. Gates, Steve (2011). The Negotiation Book. United Kingdom: A John Wiley & Sons Ltd, Publication. p. 246. ISBN 978-0-470-66491-9.
34. Coburn, Calum. "Neutralising Manipulative Negotiation Tactics". Negotiation Training Solutions. Retrieved 1 October 2012.
35. Gates, Steve (2011). The Negotiation Book. United Kingdom: A John Wiley & Sons Ltd, Publication. p. 245. ISBN 978-0-470-66491-9.
36. Lewicki, R.J.; D.M. Saunders, J.W. Minton (2001). Essentials of Negotiation. New York: McGraw-Hill Higher Education. p. 81. ISBN 0-07-231285-8.
37. Lewicki, R.J.; D.M. Saunders, J.W. Minton (2001). Essentials of Negotiation. New York: McGraw-Hill Higher Education. p. 86. ISBN 0-07-231285-8.
38. Hui, Zhou; Tingqin Zhang. "Body Language in Business Negotiation". International Journal of Business Management 3 (2).
39. Body Language Magic.
40. Donaldson, Michael C. Indianapolis, Indiana: Wiley Publishing, Inc. ISBN 1118068084.
41. Pease, Barbara and Alan (2006). The Difinitive Book of Body Language. New York, NY: Bantam Dell. ISBN 0553804723.4
42. Donaldson, Michael C.; Donaldson, Mimi (1996). Negotiating for dummies. New York, N.Y.: Hungry Minds. ISBN 9781568848679.

Emotion in negotiation in Hong Kong

Emotion in negotiation

Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts to escalate and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes[12] and may play out differently across cultural boundaries.[13]

Affect effect

Dispositional affects affect the various stages of the negotiation process: which strategies are planned to be used, which strategies are actually chosen,[14] the way the other party and his or her intentions are perceived,[15] their willingness to reach an agreement and the final negotiated outcomes.[16] Positive affectivity (PA) and negative affectivity (NA) of one or more of the negotiating sides can lead to very different outcomes.

Positive affect in negotiation

Even before the negotiation process starts, people in a positive mood have more confidence,[17] and higher tendencies to plan to use a cooperative strategy.[14] During the negotiation, negotiators who are in a positive mood tend to enjoy the interaction more, show less contentious behavior, use less aggressive tactics[18] and more cooperative strategies.[14] This in turn increases the likelihood that parties will reach their instrumental goals, and enhance the ability to find integrative gains.[19] Indeed, compared with negotiators with negative or natural affectivity, negotiators with positive affectivity reached more agreements and tended to honor those agreements more.[14] Those favorable outcomes are due to better decision making processes, such as flexible thinking, creative problem solving, respect for others' perspectives, willingness to take risks and higher confidence.[20] Post negotiation positive affect has beneficial consequences as well. It increases satisfaction with achieved outcome and influences one's desire for future interactions.[20] The PA aroused by reaching an agreement facilitates the dyadic relationship, which result in affective commitment that sets the stage for subsequent interactions.[20]

PA also has its drawbacks: it distorts perception of

self performance,

such that performance is judged to be relatively better than it actually is.[17] Thus, studies involving self reports on achieved outcomes might be biased.

Negative affect in negotiation

Negative affect has detrimental effects on various stages in the negotiation process. Although various negative emotions affect negotiation outcomes, by far the most researched is anger. Angry negotiators plan to use more competitive strategies and to cooperate less, even before the negotiation starts.[14] These competitive strategies are related to reduced joint outcomes. During negotiations, anger disrupts the process by reducing the level of trust, clouding parties' judgment, narrowing parties' focus of attention and changing their central goal from reaching agreement to retaliating against the other side.[18] Angry negotiators pay less attention to opponent’s interests and are less accurate in judging their interests, thus achieve lower joint gains.[21] Moreover, because anger makes negotiators more self-centered in their preferences, it increases the likelihood that they will reject profitable offers.[18] Opponents who really get angry (or cry, or otherwise lose control) are more likely to make errors: make sure they are in your favor.[3] Anger does not help in achieving negotiation goals either: it reduces joint gains[14] and does not help to boost personal gains, as angry negotiators do not succeed in claiming more for themselves.[21] Moreover, negative emotions lead to acceptance of settlements that are not in the positive utility function but rather have a negative utility.[22] However, expression of negative emotions during negotiation can sometimes be beneficial: legitimately expressed anger can be an effective way to show one's commitment, sincerity, and needs.[18] Moreover, although NA reduces gains in integrative tasks, it is a better strategy than PA in distributive tasks (such as zero-sum).[20] In his work on negative affect arousal and white noise, Seidner found support for the existence of a negative affect arousal mechanism through observations regarding the devaluation of speakers from other ethnic origins." Negotiation may be negatively affected, in turn, by submerged hostility toward an ethnic or gender group.[23]

Conditions for emotion affect in negotiation

Research indicates that negotiator’s emotions do not necessarily affect the negotiation process. Albarrac─▒n et al. (2003) suggested that there are two conditions for emotional affect, both related to the ability (presence of environmental or cognitive disturbances) and the motivation:

Identification of the affect: requires high motivation, high ability or both.

Determination that the affect is relevant and important for the judgment: requires that either the motivation, the ability or both are low.
According to this model, emotions are expected to affect negotiations only when one is high and the other is low. When both ability and motivation are low the affect will not be identified, and when both are high the affect will be identify but discounted as irrelevant for judgment.[24] A possible implication of this model is, for example, that the positive effects PA has on negotiations (as described above) will be seen only when either motivation or ability are low.

The effect of the partner’s emotions

Most studies on emotion in negotiations focus on the effect of the negotiator’s own emotions on the process. However, what the other party feels might be just as important, as group emotions are known to affect processes both at the group and the personal levels. When it comes to negotiations, trust in the other party is a necessary condition for its emotion to affect,[15] and visibility enhances the effect.[19] Emotions contribute to negotiation processes by signalling what one feels and thinks and can thus prevent the other party from engaging in destructive behaviours and to indicate what steps should be taken next: PA signals to keep in the same way, while NA points that mental or behavioural adjustments are needed.[20]

Partner’s emotions can have two basic effects on negotiator’s emotions and behaviour: mimetic/ reciprocal or complementary.[16] For example, disappointment or sadness might lead to compassion and more cooperation.[20] In a study by Butt et al. (2005) which simulated real multi-phase negotiation, most people reacted to the partner’s emotions in reciprocal, rather than complementary, manner. Specific emotions were found to have different effects on the opponent’s feelings and strategies chosen:


caused the opponents to place lower demands and to concede more in a zero-sum negotiation, but also to evaluate the negotiation less favourably.[25] It provoked both dominating and yielding behaviours of the opponent.[16]


led to more integrative and compromise strategies by the partner.[16]

Guilt or regret

expressed by the negotiator led to better impression of him by the opponent, however it also led the opponent to place higher demands.[15] On the other hand, personal guilt was related to more satisfaction with what one achieved.[20]

Worry or disappointment

left bad impression on the opponent, but led to relatively lower demands by the opponent.[15]

Source: Wikipedia


12 Kopelman, S., Rosette, A., and Thompson, L. (2006). The three faces of eve: Strategic displays of positive neutral and negative emotions in negotiations. Organization Behavior and Human Decision Processes (OBHDP), 99 (1), 81-101.
13 Kopelman, S. and Rosette, A.S. (2008). Cultural variation in response to strategic display of emotions in negotiations. Special Issue on Emotion and Negotiation in Group Decision and Negotiation (GDN), 17 (1) 65-77.
14 Forgas, J. P. (1998) "On feeling good and getting your way: Mood effects on negotiator cognition and behavior". Journal of Personality and Social Psychology, 74, 565–577.
15 Van Kleef, G.A., De Dreu, C.KW., & Manstead, A.S.R. (2006) "Supplication and Appeasement in Conflict and Negotiation: The Interpersonal Effects of Disappointment, Worry, Guilt, and Regret". Journal of Personality and Social Psychology, 91(1), 124–142
16. Butt AN, Choi JN, Jaeger A (2005) "The effects of self-emotion, counterpart emotion, and counterpart behavior on negotiator behavior: a comparison of individual-level and dyad-level dynamics". Journal of Organizational Behavior, 26(6), 681 - 704
17. Kramer, R. M., Newton, E. & Pommerenke, P. L. (1993) "Self-enhancement biases and negotiator judgment: Effects of self-esteem and mood". Organizational Behavior and Human Decision Processes, 56, 110-133.
18. Maiese, Michelle "Emotions" Beyond Intractability. Eds. Guy Burgess and Heidi Burgess. Conflict Research Consortium, University of Colorado, Boulder. Posted: July 2005 downloaded: 30.08.2007
19. Carnevale, P. J. D. & Isen, A. M. (1986) "The influence of positive affect and visual access on the discovery of integrative solutions in bilateral negotiation". Organizational Behavior and Human Decision Processes, 37, 1-13.
20. Barry, B., Fulmer, I. S., & Van Kleef, G. A. (2004) I laughed, I cried, I settled: The role of emotion in negotiation. In M. J. Gelfand & J. M. Brett (Eds.), The handbook of negotiation and culture (pp. 71–94). Stanford, CA: Stanford University Press.
21. Allred, K. G., Mallozzi, J. S., Matsui, F., & Raia, C. P. (1997) "The influence of anger and compassion on negotiation performance". Organizational Behavior and Human Decision Processes, 70, 175–187.
22. Davidson, M. N., & Greenhalgh, L. (1999) "The role of emotion in negotiation: The impact of anger and race". Research on Negotiation in Organizations, 7, 3–26.
23. Seidner, Stanley S. (1991), Negative Affect Arousal Reactions from Mexican and Puerto Rican Respondents, Washington, D.C.: ERIC, ISBN ED346711 http://www.eric.ed.gov/ERICWebPortal/custom/portlets/recordDetails/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=ED346711&ERICExtSearch_SearchType_0=no&accno=ED346711
23. Albarracin D. & Kumkale, G.T. (2003) "Affect as Information in Persuasion: A Model of Affect Identification and Discounting". Journal of Personality and Social Psychology, 84(3) 453-469.

Career Development in Presentations - Hong Kong Presentation Skills Courses and Training Workshops (HK)

Career Development in Presentations

- Hong Kong Presentation Skills Courses and Training Workshops (HK)
Samantha Caine
Careers are what everybody lives for; they are what dictate our achievements in life and how we get to contribute to the society. A well chosen career is also a motivator to any individual who wants to enjoy their working life and the rest of their future; it is where anyone can easily fall astray if the choices are not streamlined for them. It is therefore important to get relevant career development guides for better planning.
Whenever you need your career development guides to work out for you, you have to set your targets and be oriented to a particular goal. In career development the achievements have to be outlined even if probability is low that they may be achieved and therefore, this should be first in personal view of presenting your plans. Before involving oneself with career development guides, one has to also ask themselves why they seek to achieve what they are working on and also try to challenge themselves with the importance of this objective to the future.

Business Presentation Course Boosts Your Career

Another part of the effective career development is being equipped with skills in presenting of information in a logical way and being able to win over the audience. Some of the challenges that people go through in the push to become successful in their career pertains to the presentation skills that seem to lack in many. Another setback comes from the conception of people thinking of standing in front of a crowd and communicating information to them, a lacking in adequate guide to presentations so that they do not break out in sweat or choke in anguish. What the common career development guides do not detail in advice to those in need of presentation skills is what makes many people make wrong choices and fail in the careers.
The basic concepts that need to be included in a guide to presentations include how to gather information for the presentation and therefore provide you with adequate data to work with and prove the guide to presentations is effective. A better directive for the presentation is based on helping you gather information about the audience or the participants in the presentations, this should not lack guide to presentations. Effective career development guides are consistent organization of study information so that the trainee or student can grasp the requirements easily and be able to offer practical examples to the whole course.
When assigned a duty and you have to present the results or findings, therefore seeking a guide to presentations can help to show you how to produce effective and reputable presentations. When you get a guide to presentations and need to determine its effectiveness, you have to consider how it details information on how to organize your slides for presentation and how to create appeal in the presentation area. Extra points should be encouraged as such information is what helps a reader know how to develop confidence in presentations and also helps them cope with difficult presentation situations; this determines efficiency of guide to presentations.
Samantha Caine is the author of this article on
Guide to Presentations. Find more information, about Career Development Guides here.
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Learn Effective Presentation Skills for Maximum Career, Life and Relationship Success - HK Presentation Skills Course Hong Kong Asia

Learn Effective Presentation Skills

- for Maximum Career, Life and Relationship Success - HK Presentation Skills Course Hong Kong Asia
Rebecca E Mills

Presentation skills

are very essential during conversations and communication. Accurate and precise way of conversing with someone or a group of people can be achieved effectively only by learning the correct method of presentation techniques.
The following are the some of the ways with which one can develop his/her presentation technique:
Always be well organized with your communication skills. Some people have stage fright, and often forget their lines due to nervousness. Hence being very well equipped with your lines is one of the most important presentation skills which one needs to excel at before giving a speech or communicating in front of a large number of people
Understand your audience- It is very important to understand the mindset of your audience before you start conversing with them. A better knowledge about the kind of people you are dealing with will definitely help you with the subject matter that you would be talking about, thereby getting a desired response.
Always try to create a positive first impression. With the way one dresses, speaks, uses correct English language while communicating and portrays appropriate body language, one can have a drastic impact on people. Therefore never miss an opportunity to have an impact on people by creating a positive first impression.
While speeches and presentation events, do make sure that you constantly maintain eye contact with the crowd, and give a personal approach to it. Make the audience feel that their input is needed in order to keep them involved in the discussion and try to get a feedback from them from time to time.
Be enthusiastic in your approach, so that the entire atmosphere is more relaxed than formal. This could help you too, in releasing out any nervousness or tension.
Finally, do not make your presentation in the form of a theory; rather present it in a way that is much casual and understandable to most, in simple language. Keep it short, simple and precise.Do not just read out from your notes; instead add some of your personal experiences in the presentation to give it a personalized touch.

Mastering proper presentation skills

will actually make people want to listen to you.
Celebrity Charisma is what we all crave - but dare not admit! Wouldn't it be great to master
effective presentation skills? More Seductive? More powerful and engaging? Can you imagine how your life would change when you start to attract people to you - easily! Thankfully you don't need wads of cash, years or pain to appear more attractive and commanding. Just get the right system, tips and techniques and get that man or women, win that client and get celebrity wow now! http://www.celebrity-charisma.com
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Presentation Skills and Their Role in Career Development - Presentation Skills Training Courses and Workshops in Hong Kong Presentation Skills and Their Role in Career Development - Presentation Skills Training Courses and Workshops in Hong Kong Presentation Skills and Their Role in Career Development - Presentation Skills Training Courses and Workshops in Hong Kong Presentation Skills and Their Role in Career Development - Presentation Skills Training Courses and Workshops in Hong Kong

Presentation Skills and Their Role in Career Development

- Presentation Skills Training Courses and Workshops in Hong Kong

John Traveler
Presentation skills mean much more than the ability to speak in front of a large crowd. As a career person, it is vitally important to be able to have efficient presentational skills that will enable you to communicate your ideas and thoughts effectively thus developing your career further. You will need to develop these skills so that you can use them through out the course of your career.
Developing efficient presentation skills requires you to have a high level of confidence. Developing a high level of confidence will enable you to stand in front of a large crowd. It will also enable you to give good presentations.
In order to enhance career development by acquiring good presentation skills, you will need to be familiar with technology. These days' public speeches have developed from one-man speech to feature various media visuals such as using power point. Others include short impromptu speeches and educational training sessions.
Therefore, to be able to make use of such technological advancements, you will need to sharpen your skills and acquire training on use of such items.
Practice makes perfect. This is particularly, true when it comes to making a presentation. Even speeches in schools, at weddings and at funerals are forms of presentations that require you to be well equipped with presentation skills.
Therefore, in order to perfect your presentation skills and develop your career, consider taking part in a number of public presentations.
The other way through which you can develop presentation skills in your career is by relaxing. Strange as it might sound, being able to relax while giving a presentation will increase the chances of you giving a good speech.
Most people would rather be asked to jump off a cliff than give a presentation in front of a large crowd. However, in order not to fall a victim of this kind of fear, consider relaxing when in front of a large group of people.
Effective presentation skills require you to prepare adequately before giving public speeches in the course of your career. Research has shown that good preparation and adequate rehearsal will increase your chances of giving good presentations by at least 60%.
Eight Hour Journey.com - Your guide to climbing the Corporate Ladder.
Visit: [http://www.EightHourJourney.com]
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Clear Communication Brings Enhanced Career Performance - HK Presentation Skills Training Courses in Hong Kong

Clear Communication Brings Enhanced Career Performance

- HK Presentation Skills Training Courses in Hong Kong

Ken Schmitt
The term "label" carries with it a slew of images - both positive and negative. For those wounded veterans who proudly display the words "War Vet" on their license plate, the label brings respect and admiration. For those suffering from intense peanut allergies, a warning label on products produced without any peanut oil, can be life saving. The term "ADHD" (attention deficit hyperactivity disorder) or "IEP" (independent education plan) on a student's school file allows the teacher to work more effectively with the student. In each case the goal remains the same: to provide information that allows others to better understand the person or item with which they are interacting in hopes of providing a more positive experience.
So what does this have to do with career management, recruiting or job search? Consider this email we've all received at some point in our professional lives: "I'm not interested in your services at this time." Or how about this one: "Got your message. Give me a call." Or one of my favorites: "I don't understand what you're asking."
While there are a number of ways to interpret these messages - rude, succinct, dismissive, respectful, blunt or inquisitive - wouldn't our jobs be easier if we had some insights about the person sending the message to help us interpret her words more accurately? Or put another way, wouldn't life be easier if we all had "labels" identifying our style of communication?
"Hello, my name is Ken - don't bore me with details"
Let's use TurningPoint as an example. Keep in mind we are a small, boutique firm with a virtual model and a combined 40+ years of experience in recruiting, HR and career coaching, so we are not new to communicating. However, even in our small firm, we each have our unique style of communicating. I am very honest with my team, letting them know that I speak and move very quickly, I tend to work on multiple things at a time - hence the typing in the background while I am talking to them on the phone - I have high expectations and I am a perfectionist when it comes to written communication. While details are important to me, my mind operates - and therefore I communicate - with a focus on ideas, vision, long term strategy, connectedness and the need to create solutions.
My team is comprised of a former teacher, a certified coach with a sociology degree and an HR/recruiter who grew up overseas and earned a degree in anthropology. Do you think we all communicate in the same manner - think again! Do you think it took some time to get accustomed to each other's styles - you'd better believe it!
While I'm not advocating that everyone walk around with an actual label on their shirt that reads "Hello, my name is Ken. I'm a visionary guy so don't bore me with details", it's imperative that we spend time in the workplace talking openly about our approach, our goals and our perspective. Absent this commitment to understanding each other's communication style, issues are bound to arise ranging from an inadvertent insult to an inaccurate financial arrangement.
About five years ago, I sat on a local board and the interaction between the various personalities was quite invigorating. I felt it was my responsibility as a board member and President to take advantage of our large cash reserve - which had been in place for many years - to provide some new services to our members. Being an "idea guy", I was not worried about decreasing our cash reserves by 15%-20% because these new programs were going to benefit the membership. Our Treasurer, however, had a different perspective and as an accomplished financial professional and fellow board member, was focused on the dollars. On one occasion, I sent an email outlining my expectations and plans to deploy this capital. Although I had no intention of insulting anyone, my seemingly benign message was met with the following: "Ken, I really don't understand what you want from me. If you want me to resign from the board, just say so!"
"Where did that come from?" I asked myself and several colleagues. I realized later - and this was a great learning experience for me - that my failure wasn't in the message. Rather, I had failed earlier on by not talking to the Treasurer 1-on-1 about my thoughts and the reasons behind my so-called "spending spree". I never took the time to recognize that this individual was a numbers person and as such, the primary goal was to preserve cash! Perhaps the Treasurer's label would read something like "Hello, I'm a CPA, CMA, Controller and Treasurer. My commitment is to producing accurate numbers & managing cash. New ideas are fine, so long as they're paid for."
It's easy to forget that each one of us brings different life experiences, biases, education and perspectives to every encounter. While you cannot be held responsible for interpreting the communication style of every person you come into contact with, it's up to
you to open the dialogue, providing those around you with a glimpse into your style.
"Hi, my name is Ken Schmitt and I'm a native of San Diego. I've been working since I was 14 years old, my dad was a Jack in the Box franchisee and my mom is an accountant turned real estate agent. From the age of 13 I knew I wanted to run my own business some day and as soon as I got into recruiting and started networking in 1998, I knew I had found my home."
These 75+ words, though short and to the point, provide a great deal of insight into who I am, what my priorities are, where I spend my time and most likely, how I communicate with those around me.
The more others learn about you, your preferences, your personality type and your style of interaction - both listening and speaking - the greater the chances that your interaction will be productive at work and home. Don't hesitate to share your "label" with your friends, colleagues, superiors, staff and family, and encourage them to do the same. I guarantee you will be impressed by the results.
What's your label and how will you use it to enhance your career?
Ken C. Schmitt is an Executive Recruiter, Career Coach, Expert Resume-Writer and Master networker. He has been coaching and placing mid-senior level professionals for 13 years. Having presented to nearly 1000 professionals and written more than 50 career-related articles, Ken is well positioned to provide valuable information about recruiting and career management. For more career management advice visit
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Communication Can Enhance Your Career - HK Training Courses & Workshops Hong Kong

Communication Can Enhance Your Career

- HK Training Courses & Workshops Hong Kong
Bill Ryan
Every line of work can benefit from a workforce that knows how to communicate clearly and effectively. A free and comprehensible flow of information among colleagues, across departments, and between customers and companies leads to optimal productivity and profitability. Conversely poor communication diminishes competitiveness and quality of service.
Normally we think that mastering a specific skill set is the surest way to advance one's career. Obviously the better you can advise clients on financial plans the better a financial planner you can be and the greater your command of building cabinets the more proficient a cabinet maker you will be. But a competence that is of equal importance in boosting your career across all industries is the mastering of communication.
Speaking, listening, writing, reading, and viewing are the typical communication methods that come to mind when defining what communication is. However if we investigate these activities more carefully to see how they can affect workplace functioning we can be more mindful of how to enhance our careers by increasing the quality of work done for our employers.
I was recently read a blog, in which the writer does an excellent job of identifying 21 communication mistakes to be avoided at work. Whereas all of this long list of weaknesses could be noted as important there were some themes in particular that stood out to me as warranting further elaboration. For example:
Taking the time to self-examine the role our individual egos play in how we communicate is well worth the effort. Look at how often we get consumed by trying to save face at work. No one wants to be seen as incompetent, which is natural, but this can lead to poor communication habits. For example, think of all the times we didn't ask for clarification or help on a project or task, because we didn't want to look stupid or weak. "I'll figure it out on my own", we may tell ourselves only to find out that we went too far off on a tangent instead of getting to the heart of the problem to be solved. Rather requesting clarity or assistance can be approached from a position of competence and as part of commanding style.
In writing resumes for clients I sometimes come across performance reviews that they share with me. Here is a communication error I see managers complain about a lot-overuse of email. It may seem that we can increase the quantity of communication with email, but that doesn't always translate into quality. Getting on the phone or meeting face to face may take more time, but in many situations it means better listening is occurring, leading to more cogent points can being made by both parties.
Determining who is in the loop and keeping them abreast of developments in a timely manner is a sound practice. Participants on a project work best with open collaboration. It's fine for there to be a moderator, but using the "Reply To All" feature in all forms of communication is often the best policy. Good communication promotes strong teams. Given the workforce evolution toward greater teamwork, applying coproduction communication techniques is a win / win for employees and employers alike.
Perhaps the most harmful communication mistake is going negative. So many workplaces are drama factories in which grown adults communicate with the level of sensitivity and self-awareness found in a junior high school cafeteria. Put a bunch of insecure and immature egos together in the same building and watch out. Management can have a big task ahead trying to herd cats. Martin Luther King, Jr. probably addressed this issue best when he advised that before we say something about someone else we should test the comment by applying three conditions: Is it true? Is it fair? Is it kind? If the answer to any of these questions is no, then best to keep it to yourself.
Getting ahead with your career can often be little more than becoming a strong communicator. Do that and you'll be noticed.

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Communication Skills Training Courses in Hong Kong HK
Communication Skills Training in Hong Kong (HK)

Hong Kong Careers Website in HK to Enhance your Job Promotion and Career Advancement

The Importance of Communication Skills in Life and Career - Hong Kong English Presentation and Negotiation Skills Training Courses in HK

Hong Kong English Presentation and Negotiation Skills Training Courses in HK

The Importance of Communication Skills in Life and Career

Megha Natarajan

Communication skills

are the 'be all and end all' of any successful relationship or career path. It doesn't matter if you are extremely knowledgeable about a particular topic. Unless you have the ability to relate it to others so that they understand exactly what you are trying to communicate, you will not find that knowledge useful.
One needs exceptional communication skills to prosper in each and every aspect of one's life. Imagine you're a software developer and wish to become the Project Manager, you need communication skills. The higher in the echelon of corporate ladder you wish to climb, the better you need to have the ability to grasp what the client wants and how you can convey your opinions to them. The higher you go, the more visible you become in the success hierarchy, hence the better spoken you need to become.
Irrespective of whether you work on a part time or full time, blue collar or white collar job, communication skills are the key to be an achiever.
In relationships, communication is the key. No alliance, be it friendship, family love, or life mate love can withstand lack of proper communication. It is the quintessential part of our existence.
If you love someone, you say it to them. You need to be able to express yourself the way you want others to understand you. It's exceedingly imperative, hence, to work on building your communication skills.
It is not difficult to be a good communicator. You just need to be clear about what you want the others to understand. Don't let your thoughts cloud each other or overlap each other. Be clear in your concepts.
Remember these points before saying something important:
1) Are you clear as to what you wish to make the other person understand?
2) Get the thoughts cleared in your mind.
3) Talk simply and enunciate.
4) Observe the other person's reaction. Do they comprehend what you're saying?
5) Do you feel they're in agreement with your views on the matter? If not, you might have to change the way you put across that point.
6) Always remember this: you need to talk so that the other person feels it's a beneficial thing for them, or that you're agreeing with them.
7) If you're disagreeing with someone, start off with "I completely agree, but..." or "I understand what you're trying to say, but there's another thing I'd like to add...". You don't need to necessarily agree with them, but saying things like these will make them feel you're not opposing their viewpoint.
8) Be sure of your viewpoint, but try to understand the other person's perspective too.
9) Try to say the other person's name once in a while during the conversation -"You have a good point there, Mr. Arnold." People like hearing their name, it makes them feel included, so it puts you in their good books and they try to see your point of view too.
Being a good communicator is a mandatory requirement in today's scenario. Be it life or love, you need to be able to express your feelings or opinions lucidly. Remember the tips given above, and communicating your thoughts will become a cinch.
'Communication is not only the essence of being human, but also a vital property of life.' - John A. Piece
Megha Natarajan
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4 Effective Written Communication Tips to Improve Your Business Skills - Training Courses in Hong Kong HK

4 Effective Written Communication Tips to Improve Your Business Skills

Ankitaa G. Dalmia

Strong written communication skills are necessary to succeed in your line of work. So the question is - how to make written communication effective? You have to be precise and your message should be concise.
Here are
4 effective written communication tips to help you convey your message successfully, whether it's in a memo, an email or a business letter.

Tip 1 - Choose the stationary correctly.

To be taken seriously, written communication in business is best conveyed using your business stationery. This means your business letter should be printed/written on the company's letterhead. The same goes for memos and other forms of communication.
When using emailing, add your company's logo to the message. Use your discretion to include other company information like office address, contact numbers, email address, etc. to your message.

Tip 2 - Use simple language.

Avoid complex words. Use simple words and short sentences to make your communication brief and to the point.
Use technical jargon only when necessary - like when you are discussing a system failure and asking the email's recipient for technical support.
Uppercase letters on your message conveys you are SHOUTING at the recipient. So, just avoid CAPS LOCK.

Tip 3 - Well-structured message.

A well-structured message has an introduction, a body and then a conclusion, preferably one paragraph each.
You talk about the purpose of the communication in the introduction section.
You give the details in the body section, which is why it might be longer than one paragraph. But try to limit the entire communication to a single page.
And you wrap up with a summary and call-to-action in the conclusion. A call-to-action means you are asking the recipient to give you a call or email you a reply to your communication.

Tip 4 - Proofread.

Your written communication skills can improve significantly if you just remember to proofread before sending out your communication. Read carefully and use the spell check tool in your email or word processor to correct any mistakes.
Spelling and/or grammar mistakes make a bad impression on your professional image, especially when it's written communication in business. If you are this careless to make mistakes in such simple matters, how can anyone trust you to be careful in the other aspects of your work?
With these tips, you can learn how to make written communication effective.
This concludes my series on E

ffective Communication Skills for Professionals,

which included Business Presentation Tips, 4 Tips to Improve Body Language and finally this post, 4 Effective Written Communication Tips. Visit my website http://www.anksimage.com to read these posts on my blog.
Contact me now for a free consultation to improve your communication skills and be more successful at your workplace.
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Why Written Communication Skills Are Important - Training Courses in Hong Kong

Why Written Communication Skills Are Important

Krystalina Soash

As a writer and public speaker, I often ask myself "What is the purpose of writing and speaking?" And I answer, "It is to communicate a point effectively". So whether we speak, write a speech or memo, the whole purpose is to communicate effectively. Then we have to ask, "What is it that we are trying to communicate?"
Following are some important points to keep in mind when attempting to communicate your point:

  • State your most important point first. That is, what is the basis of your letter, memo, speech or email? State that point in the very beginning so your reader will know what to focus on.
  • When addressing your reader, think about your audience. Who are you actually directing your communication towards? Is it your "in group" that understands your lingo? Is it your professional comrade that understands your jargon? Be sure to only use terms and clichés that are understood by your professional insiders.
  • Use correct grammar and spelling. Your professionalism will carry a lot of weight when it comes to proper grammar and spelling. You will gain credibility among your listeners and/or readers when you communicate in an appropriate manner.
  • Use your 'active voice' not your 'passive voice'. For example, instead of saying "It's been found that our accounting..." Say instead, "Our accounting records reveal that..." In other words don't leave the reader hanging as to 'who' is doing the processing. Let them know from the start that 'you know' who is doing the action!
  • Last but not least, read your letter, email, recording, or speech out loud before you put it out. Check for emphasis on words and the intent of your message.

We have very good intentions when we want to convey a message and the better we refine that message the better the results. You're encouraged to review the points above for a positive outcome on your next message, whether written, recorded, or spoken. Best to you!
Krystalina Soash is a public speaker, trilingual interpreter and author of "Your Positive Potential: Action Steps for Self-Empowerment"
You may visit Krystalina at
http://www.yourpositivepotential.com/Home.php (formerly known as WritingForYouNow.com)
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Written Business Communication Skills Training Courses in Hong Kong HK

Effective Communication Skills For Today's Managers - Life Lessons - Training Courses in Hong Kong HK

Effective Communication Skills

For Today's Managers - Life Lessons
Charles Ainsworth

Effectively communicating to your employees will result in a more efficient operation and will help achieve the bottom-line objectives of any company, business, or basic interaction. As a manager, your communication skill is critical in directing the actions of your employees. This basic managerial skill course in communication will enable you to become a better manager for yourself, and for your organization. You will learn how to communicate effectively, which will help you to maximize "work through others" to get the job done.
There are many components to communication. Consider verbal communication skills, listening skills, written memorandums/email, telephone skills and non-verbal communication. Also, reflect upon all the people we communicate to: subordinates, peers, supervisors, customers, and groups of people. In addition, ponder some of the reasons, why we communicate: to get and give information, to discipline subordinates, to make assignments, and so on. 
We will not be able to explore every facet and component of communication. Rather, we will focus on the general principles of effective communication that apply to most situations and we will point out important things to remember for some specific situations.  We will use only as much "theory" as needed to gain basic understanding of communication problems. Primarily, we will discuss what you can do to become an effective communicator.
Our Objectives
Upon completion, you will be capable of:
1) Recognizing communication problems and barriers. 2) Implementing techniques to resolve communication problems and barriers. 3) Demonstrating the basic general rules of effective communication. 4) Using special techniques in specific communication situations.
This is designed to do more than just give you information on communicating. Rather, it is set up to teach you skills which you can apply in your day to day routine.

What is Communication?

Communication is simply the sending of a message to another person. The person sending the message first needs to formulate the message in his head. This involves determining the meaning that the sender intends to convey to the other person. To formulate the meaning of the message, the sender usually draws upon his background attitudes, perceptions, emotions, opinions, education, and experience. 
The message is then sent to the listener through both verbal talking and non-verbal gestures. The person receiving this message then interprets its meaning. To do this, the listener uses his background, attitudes, perceptions, emotions, opinions, education, and experience. 
Effective communication exists between two persons when the person receiving the message interprets it in the same way as the sender intended it. Sounds really simple doesn't it?  Well, it can be.

Who is Responsible for Communicating Effectively?

Managers share the responsibility in communicating effectively with the individual employees themselves. The manager is 100% responsible for communicating effectively with their employees.
This includes establishing an open and trusting climate for communication, as well as demonstrating good communication techniques to their employees. The employee is 100% responsible for taking advantage of the "climate for communication" to express what is important and relevant. For example,it is expected that a manager will ask "are there any questions?" after giving an employee an assignment, but it is also expected that an employee will say, "I have a question", if one should occur to the employee, without waiting for the manager to ask. 

Why Managers Need to be Effective Communicators?

o Communication is used so frequently that "we cannot afford to do it poorly". o Communication has a special power: to create interest, stimulate action, achieve agreement, foster enthusiasm. o Communication is the primary method that managers use to direct their employee's behavior. o Communication is the basis for almost all other managerial skills. It is involved in delegating duties to subordinates, motivating employees, demonstrating leadership  abilities, training new policies and programs, and counseling performance problems, etc.

Barriers to Effective Communication

o Supervisor inaccessible. o Supervisor buried in work. o Supervisor always in a hurry. o Supervisor maintains a pre-occupied expression; little eye-contact with employees. o Supervisor only informal with his peers or boss (never with subordinates). o Supervisor tells employees to "write it up" instead of promoting discussion. o Supervisor never asks, "How's it going?".

Where do Difficulties in Communication Arise?

The basic source of misunderstanding between two persons are communication failures that occur when the receiver understands the meaning of a message differently than it was intended. We do not always communicate what we intend.
Communication failures arise when there is a gap between what the sender meant and what the receiver thought the sender meant.

Communication failure can be caused by:

o Being so preoccupied that you do not listen to what other are saying. o Being so interested in what you have to say that you listen only to find an opening to work your way into the conversation. o Being so sure that you know what the other person is going to say that you distort what you hear to match your expectation. o Evaluating and judging the speakers, which makes the speaker guarded and defensive. o Not being able to "see past the words" and get the emotional message of the sender. o Not trusting the speaker and becoming suspicious of what is being said.

Setting the Stage for Effective Communication

Even before the first word is uttered, various factors are already at work that can affect the success or failure of our communications.  Let's examine these factors to see what role they play. 

Communicator's Appearance

Before we ever say a word, others have been receiving messages from us. We communicate to others just by the way we dress and groom. In the book Dressing for Success, the author notes that other people conclude about 17 different things about us just on the basis of how we appear.
Many businesses utilize a dress code to guide people to the appropriate type of attire. It use to be traditional within the business world for men to wear a coat and tie. This conveys to others that we are professionals. In addition, conservative colors are preferred to more outspoken colors. This communicates seriousness, stability, and a "down-to-business" attitude. Recent changes have occurred in this area, just always remember that people do make conclusions about you based on your appearance.  Understand the expectation as it relates to dress code and insure you are in tune with the company position. 

Communicator's Past Conversations

Communication experts tell us that the credibility of the communicator, as determined by past conversations, is a critical factor in effective communication. Credibility refers to the attitude the listener has toward the truthfulness and trustworthiness of the sender's statements. When a listener views the sender as dependable, knowledgeable, reliable, warm and friendly, emphatic, and non-selfish, the message that is sent will be more likely to be received. Unless we seem credible to the receiver. our message will be discounted and we will not be able to communicate effectively with him.

Communicator's Personality

The personality of the communicator plays a part in both the formulation of the message and in how the message is communicated. Each individuals beliefs, opinions, prejudices, feelings, biases, and personal experiences enter into the development of a message. Most of the time this happens quickly, automatically, and out of habit. In addition to influencing what we think and say, our personalities also play a role in how we say the message. You may know of an instance where two managers sound completely different in conveying the same exact message to a listener. For example a result oriented manager may talk in short, concise, action-oriented sentences, while another manager may end up in a long discourse including many details and side points.

The Communication Situation

The situation and circumstances surrounding our communication plays a part in determining its success or failure. Although many types of situations affect the messages we send, one particular type that can easily distort our messages is communication under stress. Stress, by its very nature, makes it difficult for us to "think clearly". In a stress situation, the meaning of the message can be distorted; subtle shades of meaning can be confused; pieces of information can be forgotten; minor points may seem more important than major points. In addition, the wording of the communication may suffer. Uncertainty, nervousness, and confusion can creep into the speaker's voice, resulting in a less assertive statement. 

Communicating Effectively - Verbal Communication

Verbal communication means talking. The goal in communicating verbally is to convey a message to another person so that the other person understands it exactly as the person talking intended it. A well communicated message is one which the other person can accurately repeat back in his own words. Verbal communication can be made more effective by:
o Talking about specific rather than general situations. o Using concrete language, e.g., "merchandise" rather than "stuff". o Using words familiar to employees; explaining unfamiliar words. o Including an example to illustrate the point. o Giving sufficient detail to convey the point. o Giving details slowly and in order. o Making it a practice to address the five "W" questions in the  topic (if applicable).
Who is involved? What is the situation; how did it begin? When will it occur? Where is it taking place? What you think, believe, feel? Why will it happen? Why is this important?

 Nonverbal Communication

Nonverbal communication refers to the gestures and body positions that accompany ones speaking. All people display certain gestures or lack of them when talking. It is important to be aware of your nonverbal communication, for it plays a big role in making your total communication effective. 
Effective communication occurs when a person's verbal message and nonverbal message both "say the same thing". Problems in communication occur when the speaker's words say one thing, but his gestures and body language says something else.

Types of Nonverbal Communication

All of the following "says something". In the specific context, they should correspond and reinforce the spoken message.
o Eye contact. o Position of our arms and legs. o The distance we stand from others when talking to them. o Where we sit at a table or in relation to others. o Smiling. o Nodding or other head movements.
The manager can use nonverbal behaviors in two ways. First, when speaking, he can monitor his own nonverbal behavior and try to make sure it corresponds and emphasizes what he is verbally saying.
For example:
o When taking charge of a situation, the manager should have good eye contact with his subordinates, stand in a straight posture, use a firm but not overbearing voice,and point to what he wants done. 
o Upon noticing customers, the employee should smile to indicate friendliness, make eye contact to acknowledge the customer's presence, tun his body in the direction of the customer to indicate his willingness to help if needed.
The other way a manager can use nonverbal behavior is in "listening to what others are really saying". If the manager notices the employee saying one thing verbally but another thing non verbally, then the manager should suspect that the verbal message being said may be somewhat "incomplete".
Active listening skills is what separates the good from the great. Learn to listen with your ears, eyes and perception paying attention to both the verbal and nonverbal communication.
For example:
An employee who says that he would feel comfortable doing a task but who exhibits folded arms, crossed legs, and tensed neck muscles might not be feeling as comfortable as he thinks. The manager who suspects this might need to keep his eye on this situation.

Written Communication

In written communication, the simpler, shorter, and more direct the better. This can be remembered by the equation:

Effectiveness = Conciseness = Completeness

Try the following tips for achieving concise and complete communication.
o Use simple words; your goal is not to impress your reader with your vocabulary, it is to get the point across. o Make sure the words exactly express the thought; different words can slant the entire message of your point. o Make the sentence structure clear; poor grammar, run on sentences, etc., can distort the point you want to make. o Use a different paragraph for each complete unit of thought. o Make sure all of the necessary information is included. o Anticipate questions and include the answers in your message. o Use only essential words and phrases. o Make sure your facts, dates, times, etc., are correct. o Consider the tone of the memorandum. Make sure it doesn't contain antagonism or    preaching. I highly suggest that if you are upset about something, it is OK to    write out your thoughts and ideas for making the situation better.  Then make sure you do not send it, until you read it the next day. You will find in most cases that what you want to say does not change, but how you say it will change dramatically once you are over the emotions you attached to it. o Make sure it is neat in appearance.
Remember all written memorandums have a dual purpose: you want the reader to receive your message and you want to do it the shortest, quickest way possible without leaving out necessary information.
All memorandums written in this way will be a good reflection upon you.
Phone Conversations
Talking on the phone lies between face-to-face communication and written communication in regard to information we can receive from the other person. Phone conversations do not give us access to the body language of the other person, hence, we miss the nonverbal cues accompanying the words. On the other hand, phone communication does allow us to take into account the tone of voice the other person is using, unlike written communication/email. 
Voice tone can be used in two ways. First, we can vary our voice tone to reinforce what we are saying verbally. Managers can convey competence, sincerity, and trust through the tone of their voice when talking to customers or employees.
Secondly, we can pay attention to other people's tone of voice, much like nonverbal behavior, to check on unspoken feelings and thoughts. To do this accurately, practice listening to both the words and the tone of the voice that carries the words.
When talking to someone you have spoken to before, pay attention to changes in their usual voice qualities. Some people speak slow, loud, or clear. When these people change their normal voice qualities, they are communicating something extra to us. It is up to us to look for cues to detect what these changes in customary
voice tones mean.  Remember, you can't talk to someone on the phone and someone in front of you both at the same time and do justice to either party.  

Communicating to a Group

Communicating to a group can be as simple as making an announcement r as complex as running a training program requiring much group participation. Much of what has been presented in this training applies to communicating to a group. Pre-communication factors, such as your appearance, credibility, and the specifics of the situation plays large part in establishing a successful presentation. Talking effectively and using nonverbal body language to correspond to the spoken words can all be used in group settings. A particularly skillful speaker can even "read" the nonverbal cues of the group as a whole and use this information to adjust his talk.

Why you Should Listen to Your Employees

o Employees might have helpful ideas. o Employees might know causes of problems in the workplace. o Employees might be able to warn me about potential problems I haven't yet recognized. o How employees feel about things can be a tip-of future problems.

Ways of Not Listening

o Signing routine papers. o Sorting papers. o Allowing long telephone interruptions. o Sneaking looks at the time. o Gazing out of the window, or at distractions passing by. o Maintaining pre-occupied facial expressions. o Calling orders to other employees in between sentences. o Fidgeting nervously, shaking foot, playing with gadgets, coffee cup, etc.

Inhibiting Communication from Your Employees

Avoid the following to prevent cutting off future communication from your employees:
o Blaming the employee who gave you bad news. o Getting angry. o "Falling apart". o Demanding the employee to justify work that is reported to be not going well.

How should you react to news:

React to bad news by remaining objective; keep your emotions under control; switch to a "problem-solving", "let's get this situation corrected" approach. Respond to good news with praise, acknowledgment and appreciation.

Active Listening

Active listening is comprised of three separate and important skills: attention skills, following skills, and responding skills. Attention skills are those actions you take to put the talker at ease, to non verbally show you are listening, and to best "pay attention to" what the other person is trying to say. Maintaining eye contact, eliminating distractions, and concentrating on both the verbal and nonverbal are examples of attention skills. 

Following Skills

These are the skills we use to encourage the conversation along; to get the point the person is making. Nodding our heads, saying "uh-huh", "I see", and "go on" are following skills. Asking appropriate questions to bring out the point is a following skill as is allowing silences without jumping in. All following skills serve two purposes: to indicate to the speaker that you are "with him" and to help him get the point across.

Responding Skills

This is where we determine if we received and interpreted the message as the speaker intended it. Say something like, "If I understand correctly, you are saying ... " and go on to paraphrase that we understand, using our own words. Check out the facts and ideas, the main point of what the speaker said. It is only after we are sure that we understood the message as intended, can we then evaluate, judge, take action, or supply an answer or comment.

Communicating on the Job - Who We Communicate To

Before the message is formulated and communicated, we become aware of who we will be sending it to. How and what we communicate can change depending upon who is the intended audience.

Upward Communication

If we will be communicating to our immediate supervisor, our message might be prepared, formulated, and presented in a specific manner. For example, if we need to seek assistance from our supervisor, asking an open-ended question will result in more information than a question that can be answered yes or no.

Peer Communication

If the communication is intended for a peer, the message might be less "formally" prepared and presented. For example, less background information might need to be given since the peer can "easily relate" to the situation to be described.

Downward Communication

The manager who is communicating to his subordinate may need to do so in a different way than to others. Clear, concise, directions might be the format for much of the messages the manager gives to his employees. In addition, the manager may follow-up many of his messages with, "Do you have any questions?".

Checking For Understanding

When communicating with employees, it is always a good idea to check for understanding. Simply take a second and ask " recap for me what I have asked you to do." By doing this, you can clear up any missed communication that may have taken place.  This step is helpful for both parties as it allows them to communicate back to you that they heard and understood your direction. This is a critical step in delegation of tasks.

Communicating With Customers

Communicating to a customer also affects how the message is formulated and delivered. Messages conveyed to customers need to be totally accurate and delivered in a professional and friendly manner.

Purpose of the Communication

When we talk to someone, we usually have a purpose. The purpose of the communication differs depending on the situation and who we are addressing. A manager may communicate for any of the following reasons:
o To motivate employees. o To teach, instruct, or explain a task. o To counsel an employee. o To seek information or assistance. o To correct an employee's behavior. o To be persuasive. o To socialize.
With each of these purposes, the communication changes in order to accomplish our goal.
One of my favorite leaders use to say, that you will have  become a

master of communication

when you are able to tell someone where to go and to have them looking forward to the trip! 
Chuck Ainsworth, aka The Origami Warrior is a visionary writer who enjoys learning new topics and putting them into easy to understand terms. He brings 30 plus years of Senior Management experience and provides the insights needed to help others reach peak performance by improving their basic Management and Leadership Skills. He is CEO of Ainsworth Associates, Inc. He currently writes about topics he loves that include: Origami, Origami Warrior Wisdom, Motivation, Training, Management Skills Development, Leadership, Life Lessons, Core Values, Internet Marketing, Social Media, Life After Death - How To Overcome Life Changing Events and more. A published author who loves family, pets, community. While he has spent much of his life traveling, he now enjoys a much simpler life, living in his home town on a small quiet private lake with his family. Follow his Origami Warrior Wisdom daily quotes follow me at
http://twitter.com/ChuckAinsworth to get my tweets and be sure to check out other Life Lessons at: http://origamiwarrior.com
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10 Guidelines for Effective Negotiation Skills - HK

10 Guidelines for Effective Negotiation Skills

Rabison Shumba
Never enter into any agreement or negotiation from a point of desperation. The moment you show how desperate you are, you disarm yourself of the bargaining power. The value of the transaction will be compromised by your appetite & apparent desire. Rather stand back, gather yourself & your thoughts & reschedule the talks. Often we place a price tag on goods based on our needs. No one desires to spend more than the real value of product or service. As african businessmen, politicians and the like we have missed the power of effective negotiation hence time, value and resources have gone to waste. Where we potentially could have reaped $millions, we have settled for a few $thousands which of course could pay a few bills and get an economy going. Question stands whether we adequately calculate and plan and prepare for negotiations, deals or agreements or we see the dotted line as the partying of the red sea, an imminent breakthrough and forget the fine print. I have watched with great interest how sudden bursts of joy at the signing of mergers between companies and political parties, even churches have turned into a series of mourning experiences as the dotted and signed document is activated. Before you can have the famous handshake to signal an agreement, consider your actions closely. Decisions you make at this point have long lasting effects on where your organization will be in the next foreseeable future. Realize that those who have entrusted you with the negotiations responsibility bank on you to make decisions in the best interest of the organization.

Here are a few negotiation guidelines

• Do some research and investigations on the other party before the meeting. Check trade references and outcomes of previous agreements the other party entered into. Use your checklist of non-negotiable to determine if you should proceed with negotiations. It may not be necessary to enter into any negotiation if the other party fails the "non-negotiable" test in advance.
• Prepare questions in advance which seek to get clarity on any clauses on documents you have previously received. Get your legal representative to look into and review contracts or agreements. Preparation entails anticipating questions and answering them before you engage. It entails presenting your best case and alternatives when called for hence it is important. There is nothing wrong in preparing for a stalemate position and how to break beyond it.
• Go into major meetings with a witness(es) or people who can help with discussion. This could be your Personal Assistant or senior Manager in your team. You may need someone who can give you hints and tips. Someone whom you can use eye contact with to determine whether you should proceed or not. Sometimes when you are alone negotiating with a panel you lose on the basis of numbers as you may have 5 active brains thinking ahead of you.
• Do not rush to make the decision - Always look at the negotiating party directly in the eye and avoid being bullied into making a decision here and now. The push must never be just to ensure the agreement is signed off without the parties taking ownership of the decisions they are making. Whenever there is a rush, it must flag within you that there could be something hidden in the agreement. Take your time. You don't have to sign instantly.
• Understand the time factor - There is always a time conducive enough for negotiations to take place. You will not negotiate effectively when you are in a hurry or when there is fatigue on either side of the negotiation table. Depending on how tense the negotiations can be, it is healthy to call for a "time out" so that you regain yourself.
• Avoid emotional bargaining - Separate your own emotions from the issue being negotiated on. When you become angry or over excited you lose your composure and negotiating power.
• Avoid attacking the person but look at the matter under negotiation - There is a tendency to address personalities at the expense of the matter under discussion or negotiation. While it is important to know the kind of person you are negotiating with, the issue on hand supersedes personalities.

• Pay attention to detail

- In the event that you get documents in the meeting without prior reading, it is important to read the fine print or give a specialist within your team to scrutinize while you discuss. The fine print is usually the source of all problems in any negotiation.
• Be prepared for compromise - Before you get into a negotiation process, you should know both your best case and worst case scenarios, the benefits and demerits of each case. You should obviously start the negotiation by putting on the table your best case. As you bargain, a little bit of compromise is necessary but not to go below your worst case scenario. I have heard it said that "in a negotiation, both parties must leave feeling like they won some and lost some".
• Never make your desperation apparent to the other party - It is important to do a SWOT analysis of yourself and your team that you are going with. Once you know your strengths, you will not let someone with no deep knowledge of the current issue on the table lead the discussion. Do not expose the weaknesses you may have as the other party will ride on that making your proposal futile.
"Your ability to negotiate, communicate, influence and persuade others to do things is absolutely Indispensable to everything you accomplish in life" Brian Tracy, American self-help author
Rabison Shumba is a young African entrepreneur who has interests in Information and

Communication Technology, Agriculture and Mining

. He is also a motivational speaker, trainer and author. His book, The Greatness Manual and various online articles are tools for personal and professional development. Together with 100 other Career Experts, Rabison co-authored the 101 Great Ways to Enhance your Career. Rabison has a personal vision of impacting the lives of children in marginalized communities by creating platforms for career counsel and guidance, information empowerment and capacity building through the Greatness Factory Trust, where he currently holds the position of Chairman of the Board of Trustees and Acting Executive Director. He is actively involved in the organization of career enhancement and guidance colloquiums to propel and inspire both young and mature professionals to greatness. His areas of expertise include strategy, leadership, personal and professional development. Rabison is married to Jackie, and they have two daughters. They reside in Harare, Zimbabwe. http://www.greatnessmanual.com or http://www.lulu.com/spotlight/rshumba
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Negotiation SKills Training Courses in Hong Kong HK

Presentation Skills - Ten Tips for Making Effective Presentations - Training Courses in Hong Kong HK

Presentation Skills - Ten Tips for Making Effective Presentations

By Tony Goddard

Have you got a presentation coming up? Are you concerned about how it will go? I expect we have all been to a presentation where within minutes our mind has started to wander and our only thought is - when will this end? So how do you avoid inflicting this experience on your audience? The ten great tips in this article will enable you to create and deliver a powerful presentation.
In any presentation you do, start with the purpose. What is it you want from your audience as a result of your presentation? Agreement to your recommendations? Or their views on your proposal? Make your purpose explicit at the start, that way your audience are tuned in for what you want from them.
Straight after you have given your purpose make sure you explain to your audience what the benefit of the presentation is for them. For example it may be that it will give them the opportunity to influence the proposals for a £1m project spend. Or it may be that by agreeing to your proposals the company will save £600k per annum. Wherever possible quantify the benefit in some way. Your audience now know what you want from them and the benefit of the presentation for them, so they should be onside and tuned in.
Structure and Time
Next give your audience what the presentation will cover and in what order. Then let them know how long it will take. Be sure to cover how you want to handle questions - on the way through, or at the end. As a general rule no presentation should last for more than 20 minutes. People tend to lose concentration within 5 minutes! If you have a lot of information to impart consider having a detailed handout that you can distribute at the end. When making a presentation time for audience questions. This will be your chance to see how well they have understood your points and a chance for you to clarify any misunderstandings.

Content Overload

If you are using slides keep the maximum number of points per slide to five. Present using bullet points and not paragraphs. Remember the presentation is for your audience, not to provide you with a script. Keep the number of slides you use to the absolute minimum.
Ensure you find ways to interact with your audience. You could for example ask for views on a particular point, or ask for their experience on a topic. During the presentation use we rather than you and I, e.g. I'm sure we would all agree; not, I'm sure you would agree.
Practice Practice Practice
Great presenters make it all look very natural and easy. However if you ask them you will find that they rehearse their presentation aloud at least three times before doing it live. This way they are confident that they know the content and can focus on delivering it in a polished and professional way. If you do this you too will find that you are far more confident, less hesitant and able to project yourself and your proposals in a powerful manner.
Another good reason for rehearsal is that it allows you to time your presentation. There is nothing worse than your audience discovering that what was due to be a 20 minute presentation drags on for 40 minutes. They may have other things they had planned to do. If you do this when presenting as part of an interview process there is a good chance the recruiter will fail you. It shows a lack of planning and organisation on your part. These may be important skills in the job for which you are applying.


It's a good idea to have some kind of handout that summarises the presentation. Tell people you will circulate this after the presentation - it avoids them taking needless notes. Never give out a copy of your slides before you start or during your presentation. This will lead to your audience running through your slides ahead of you and they will not be paying attention to what you are saying.
Check Out the Room
Before the day check the room for your presentation. How will the audience seating be arranged? Will everyone be able to see and hear you?

Format and Design

What may look brilliant on your laptop as a power point presentation may not be so good for the person sitting furthest away from you. Avoid dark backgrounds and too much coloured writing - this can make slides really hard to see from a distance. Try out your presentation in a room of the same size as the one you will be using. Make sure everyone will be able to see what's on your slides.
As a professional Executive Coach I have worked with many Managers to build their presentation skills. By following these ten tips you will keep your audience's attention and have a successful presentation. You will come across in a confident, but relaxed and professional way.
Tony Goddard is an Executive Coach and has successfully worked with managers in many business sectors to help them achieve their coaching objectives. The company has a specific expertise in leadership, change management and career development topics. More information on the Company and its clients is available on the website
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- Presentation SKills Training Courses in Hong Kong HK

Communicating at Work - Developing Leadership Skills and Management Communication Skills - HK Training Courses

Communicating at Work - Developing Leadership Skills and Management Communication Skills - HK Training Courses

Allie Q Casey
Leaders and managers or supervisors require different skills. A description or list of management and leadership skills may have some overlapping qualities but they are distinct proficiencies. Leaders require the ability to see the big picture and make decisions about missions and goals. Supervisors and managers need to excel at efficiency and productivity to carry out goals.
Both supervisors and leaders require excellent communication skills. Excellent communication skills include speaking, presenting, listening, selling, and persuading.
Leaders also need to develop:
1. Vision-and the ability to enroll the team in the mission.
2. Courage-and the conviction to carry out intentions and tough decisions.
3. Clarity of intention-and self-awareness.
4. Humor-and humility, they often travel hand-in-hand. A humorless leader is often a tyrant but one without humility is undoubtedly one.
5. Empathy-and having a deep understanding of priorities. Understanding priorities means being able to distinguish what is important now, a few months from now and a few years from now with regard to a decision and its impact on others.
6. Inspirational abilities-to make others feel enthusiastic and confident. Motivated employees who believe in themselves, their product or service and their leader will do everything to support the mission.
7. Confidence--not arrogance but faith in one's ability to lead
9.Trustworthiness and Moral Fortitude. Honesty and knowing right from wrong are qualities expected of servant leaders
10. Servant leadership-and the wisdom to know that means serving for others not for power.

Supervisors and managers also need to develop:

1. Self-management and the skill to establish priorities based on the big picture.
2. Collaboration skills-getting others working together to achieve goals.
3. Planning and organization-the logistics, planning and implementation of tasks to be done.
4. Decision making skills.
5. Composure and confidence in all circumstances.
6. Conflict resolution abilities
7. Self-discipline-and the ability to keep commitments made to ourselves. Much like a dieter who chooses to honor their vow to lose weight, self-discipline comes from within.
8. Self-development-a commitment to improving your knowledge and abilities.
9. Flexibility-and the ability to adapt quickly to changing circumstances.
10. Delegation-and the confidence to develop others and then let them do their jobs.
These are just a few of the qualities and skills needed to develop good managers and leaders but excellent communication skills still top the list for both.

Communicating the vision

, presenting the vision and persuading others to see the vision are communication skills leaders need to master.

Conflict resolution, active listening,

assertiveness and selling are the communication skills supervisors need to master.

Learn 29 more tips, techniques and strategies to communicate and listen effectively

by going to http://www.communicationskillssuccess.com and claim your FREE Instant Access 6 Part Audio Series - The Power of Effective Communication and my Bonus gift -- Listening Skills Assessment. Have fun!
Allie Casey, speaker, trainer, coach, helps business people develop instant rapport with anyone, decease misunderstandings and increase productivity and profits.
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Business Communication Skills

Business Communication Skills

Business Communication Skills are very important for any businessman, as communication helps create, build and sustain relationships. Not just businessmen, just about every individual should be able to communicate effectively.

Career Communications

One’s career and even their ability to be in a relationship depend on their communication skills. It’s a very important skill everyone should have, though not many are really good in communication. Let’s take a look at a few communication etiquettes.

Be a Good Listener

: A good listener not only learns new things, but is also good in conveying their message clearly and concisely. Besides, only when you listen, will others listen to you! For this reason, listening forms the crux of communication skills. Also, when a person is talking with you, or probably addressing a group, NEVER interrupt. Even if you have a point to rise, wait till they finish and then, convey what you wanted to. Interrupting when someone is talking is considered rude and manner less.

Body Language:

While not many study or master body language, though it plays a very important role in relationships. Body language reflects one’s thoughts and thus, has a profound influence on people. Postures, toning technique, eye contact, facial expressions and even gestures have different meanings. Otherwise termed non-verbal communication, how can body language be given a miss?

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